Frequently Asked Questions

Yes, we are fully insured with $20 million public liability insurance.

Yes. We provide everything we require to complete your cleaning service.

To help us make the most of our time and deliver the best results, we kindly ask that surfaces are generally tidied and cleared. This could include picking up clothes or toys from the floor, clearing dishes from the sink or benchtops, and removing any clutter from bathroom vanities.

Taking care of these little things helps us get straight into the cleaning and ensures we can complete your service efficiently and to a high standard.

Every home is different in size, layout, and cleaning needs, so pricing varies from property to property. After a walkthrough, we’ll provide you with a tailored service proposal that outlines the exact scope and cost for your clean.

Not at all. That choice is up to you.

If you choose to be present during your cleaning service, we kindly ask that you remain in one room while we work through the rest of the house. This ensures that our team work efficiently to our processes and routine, and complete your service to a high standard without interruptions.

You can choose whether you provide us with a key, have a key safe available, provide access codes, or simply be available at home for our arrival. We have a Key and Code Form for security and documentation purposes.